Efficient Online Communication

I received a link to this article in my email this morning and its a complaint I have very often.

It seems that too many people think they can communicate in strange ways online, in e-mail, on social media etc. They do things, say things and act in ways they wouldn’t do in person. But they seem to forget they are speaking to a human being and should use efficient communication techniques.

This article includes a few tips to communicate more effectively online, in texts etc.

Article from the CBI Clubhouse Newsletter 

If you spend a fair amount of time online, perhaps you’ve noticed it:

People are becoming ruder.  And angrier.  And more entitled.

Really, I’m simply amazed at some of what appears in my e-mail inbox.  Folks with whom I’ve never corresponded are sending me demanding messages such as “SEND ME THE EBOOK!!!!” and “I WANT TO GET PUBLISHED. TELL ME WHAT TO DO!”

People (non-customers) send us long, detailed questions out of the blue and expect immediate responses.  If they don’t get one, we often receive an abusive message as a follow up.

And then there’s the magic words that many people seem to be using as a justification for curt, nicety-free missives:

“Sent via my iPhone”

Look, I’ve been doing this a long time, and I’ve got a pretty thick skin.  So I raise this not to prevent my feelings from being hurt, but rather as a cautionary message about how *not* to sabotage your writing career.

As a 21st century author, your ability to communicate is paramount to your success.  Editors, agents, bloggers, book reviewers, distributors, promotional partners and readers are just some of the people who are important to your career.  For goodness sake, treat them with more respect than “Here’s my new book. Write a review!”.

Here then, are my tips to help you be seen as a courteous author worthy of consideration:

  • “Dear”, “Thank you”, “Please” and “Sincerely/All the Best/Yours Truly” aren’t archaic leftovers from the distant past.  They’re still as important as ever.  Use them. Please.
  • Composing a message from your phone or tablet is not an excuse for overly-direct curtness.  If you have a business message to send, wait until you have the time to write it properly.
  • If you’re contacting someone for the first time, make the effort to introduce yourself, and clearly state the purpose of your message.
  • If someone doesn’t get right back to you, don’t fire off an angry e-mail accusing them of ignoring you.  Perhaps the message got lost.  Maybe they’re on vacation.  Perhaps they’re ill.  Calmly send another friendly message restating your request or comment.
  • Remember that you’re dealing with human beings.  In our case, every piece of e-mail is read either by me or by Laura.  We don’t have a building full of underlings to take care of that for us.  When you send us kind words (and many of you do — thank you!), it feels great.  When you’re rude or angry, it stings.   Treat me with respect — I think  I’ve earned at least that.

The vast majority of you are nothing but gracious in your communications with us.  That bodes well for your future success.  Keep at it, and gently work to correct those who aren’t minding your manners.

For the few of you who may have let your etiquette slip, please take heed of the points I’ve laid out, and make a resolution to make the online world just a little bit more courteous.

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